BMC Announces Temporary Suspension of Water Billing Services for AQUA System Upgrade

Mumbai: The Brihanmumbai Municipal Corporation (BMC) has announced a temporary suspension of all water billing-related services from April 9 to April 15, 2025, as part of a major upgrade to its ‘AQUA’ billing system. The service blackout will begin at 6 PM on Wednesday, April 9, and is expected to end by 9 AM on Tuesday, April 15.

During this period, citizens will be unable to make water bill payments online or in person at BMC’s civic facilitation centers. Additionally, all related services, including bill queries and payment confirmations, will be unavailable across both digital and physical platforms operated by the BMC’s Water Department.

The suspension is necessary to facilitate the migration of data from the current AQUA system to a more secure and efficient cloud-based server. This upgrade aims to enhance the performance, reliability, and scalability of the water billing infrastructure, ensuring it can better meet future demands and integrate seamlessly with digital services.

“This planned downtime is part of our broader digital transformation efforts to improve the long-term functionality and user experience of the AQUA platform,” said officials from the Water Department. The transition to a cloud-based system is expected to offer faster service, reduce technical glitches, and strengthen data security.

The BMC has urged residents to clear any pending water bills before the service suspension begins. While no penalties or late fees will be imposed for delays during this period, the civic body recommends settling dues in advance to avoid confusion once the services resume.

For updates, citizens can visit the official BMC website or follow its social media channels. The revamped AQUA system promises a more seamless, transparent, and secure billing experience once operational.