59% of E-Challan Complaints Rejected – Data Revealed Through RTI

Mumbai : Through the ‘One State One Challan’ digital portal, the Mumbai Traffic Police collected a whopping fine amount of ₹556.42 crore (₹5,564,219,050) between January 1, 2024, and February 28, 2025. This information was obtained via a Right to Information (RTI) application filed by RTI activist Anil Galgali.
During this period, the portal received a total of 1,81,613 online complaints against e-challans, out of which 1,07,850 complaints were rejected. This means approximately 59% of the complaints were found unfit for relief.

Right to Information activist Anil Galgali had asked the Mumbai Traffic Police for information about online complaints received against e-challans. According to the Mumbai Traffic Police, the portal currently does not provide a breakdown of complaints based on the type of vehicle (such as two-wheelers, four-wheelers, goods vehicles, passenger vehicles, etc.), making it difficult to analyze action trends across different vehicle categories.

Complaint Verification Process:

All online complaints are verified at the Multimedia Cell, Traffic Headquarters, Worli, Mumbai. Submitted images of the vehicle and surrounding scene are reviewed for evidence. If the evidence is clear, a decision is made based on that. If the images or evidence are unclear or inconclusive, the complaint is forwarded to the concerned traffic division or police station for further verification. The final decision whether to uphold or cancel the challan is made after receiving their verification report.

RTI activist Anil Galgali stated that The e-challan system must be transparent. Citizens should be given adequate and fair opportunities to explain their side, and each complaint must undergo thorough and objective scrutiny. This is the need of the hour.