Mumbai Monsoon Mayhem: Pothole Woes Persist Despite Civic Assurances

Mumbai, June 20: As the monsoon rains lash Mumbai, the city’s streets have once again transformed into treacherous obstacle courses riddled with potholes, despite repeated promises of a “pothole-free” city from civic authorities and state leaders. Deep craters have emerged across key areas like Kurla, Sewri, Sion, Lalbaug-Parel, and several parts of the western suburbs, severely disrupting daily commutes and endangering lives — particularly those of two-wheeler riders.

Recent visuals shared on social media platforms, including by news agency IANS, show massive potholes outside Kurla Railway Station and in Sewri, where water-filled craters pose a hidden hazard to commuters. Bikers are especially vulnerable, often unable to judge the depth of these puddles, leading to crashes and serious injuries.

Despite earlier assurances from the Brihanmumbai Municipal Corporation (BMC), the ground reality reflects a continuing infrastructure crisis. Deputy Chief Minister Eknath Shinde had confidently declared that Mumbai would be free of potholes before May 31, promising that “no road digging” would take place after that date. However, the deteriorating road conditions suggest otherwise.

In a bid to address the escalating concerns, the BMC has rolled out a digital reporting platform under the Smart Mumbai campaign. The newly launched ‘Pothole QuickFix’ mobile application—available on both Android and iOS—enables citizens to upload photos, exact locations, and descriptions of potholes. The app features real-time tracking, estimated repair timelines, and an option to reopen unresolved complaints.

For users not on the app, a WhatsApp chatbot (8999228999) is also available, allowing users to register complaints by simply texting “Pothole” or “PT” in English or Marathi. If a complaint remains unresolved for over 48 hours, it will be escalated to senior civic officials for immediate action.

“This initiative brings transparency and encourages citizen engagement using modern digital tools,” said Abhijeet Bangar, Additional Municipal Commissioner (Projects). He added that the goal is to hold departments accountable and ensure faster response times.

Still, frustrated Mumbaikars continue to face daily travel hazards, as pothole complaints flood social media and civic helplines. With the monsoon only beginning, the city now watches closely to see whether these digital promises translate into visible, lasting road improvements.